Account and data deletion

You can request deletion of your Case Watch account and the associated personal data at any time. There are two ways to do this.

Option 1 — From the app

1. Open the Case Watch app and sign in;
2. Go to Settings;
3. Tap Delete account;
4. Confirm. Deletion is performed immediately.

Option 2 — By email

If you no longer have access to the app (for example after uninstalling), send a request to contact@case-watch.com from your account email address, with the subject "Delete my account".

We process requests within a maximum of 30 days.

Delete specific data without closing your account

You can delete specific data without deleting your Case Watch account: in the app, delete a case to remove its tracking and associated data. For any other request to delete particular data, email us at contact@case-watch.com (processed within a maximum of 30 days).

Data that is deleted

Deletion permanently disables your account and erases your personal data:

• your account and credentials (email address, phone number);
• the cases you track and their tracking history;
• your notifications;
• your registered devices and push notification tokens;
• your billing information (name, address, tax ID, phone).

Data that is retained

In accordance with our legal and accounting obligations, we may retain payment records and invoices for the period required by law. This data is not used for any other purpose. Case Watch does not store any card details: card payments are processed directly by our payment provider.

Contact

Questions: contact@case-watch.com — +216 53 814 813